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Transforming the face of psychiatry, Judith Orloff, MD is an assistant clinical professor of Psychiatry at UCLA and author of the new international bestseller Emotional Freedom. She synthesizes the pearls of traditional medicine with cutting edge knowledge of intuition, energy, and spirituality to achieve physical and emotional healing. She passionately asserts that we have the power to transform negative emotions and achieve inner peace. She offers practical strategies to overcome frustration, stress, and worry and teaches people how to quiet overactive minds that won’t shut off.
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Customer experience is an organizational mindset. It's not something a business buys, it's something a business becomes.
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From A List Apart: While our designs can never control people, they can encourage good behavior and discourage bad. In this excerpt from Information Architecture: Blueprints for the Web 2nd Edition, Christina Wodtke tells us how to make products that delight people and change their lives by remembering the social in social architecture.
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As the web becomes increasingly social, distributed, and search driven, the paths that users take to find content grow ever more varied, and that, according to Luke Wroblewski, has important implications for web page design and usability.
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My design team at Yahoo! recently defined our shared operating principles. This list of "the way we get things done" applies across all the projects we tackle and might be useful to other design teams as well.
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Zeldman
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free online drawing application
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From ChangeThis: The lessons I present call attention to all the ways we can take control of our destiny, with special emphasis on becoming aware of our actions in situations that we commonly confront in our everyday lives. We face constant choices. Our decisions can move us forward towards our goals or shift us into reverse. So many of our negative choices and behaviors start in a mindless and almost automatic fashion. Each of the stories I tell gives you a strategy for taking positive action and eliminating the harmful patterns we commonly fall into that are preventable if we’re tuned in.”
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From ChangeThis: The Zebra concept itself is simple. Create the profile of your perfect prospect and measure all other prospects against perfection. Zebra score every prospect, decide your tipping point and don’t go over it. This is the hard part. Saying no for sales people is very hard. Yes is in their vernacular. No isn't even in their DNA. So when we tell you that part of the success of this process is to say 'no,' you'll understand this process will take some inspection to ensure it succeeds. Someone once said you can't expect what you don't inspect. Inspection is necessary for the Zebra way to succeed. You can drag a Zebra to water... you get the idea."
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From ChangeThis: "This manifesto is dedicated to what ought be a mind-scorchingly obvious idea. An idea that every successful company ought to know and understand in their bones. An idea that the vast majority of companies nonetheless fail to get. That idea? That empathy equals growth."
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From ChangeThis: Humankind has had writing for about 13,000 years. Books got pretty cheap around 600 years ago when Gutenberg created movable type. The Internet has made access to good ideas almost free for billions of people. So why aren't the vast majority of us happy and healthy by now? Where is progress?
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From ChangeThis: Measuring success by focusing only on the number of times the mainstream media write or broadcast about you misses the point. If a blogger is spreading your ideas, that's great. If ten people email a link to your information to their networks or post about you on their Facebook page, that's amazing. You're reaching people, which was the point of seeking media attention in the first place. But most PR people only measure traditional media like magazines, newspapers, radio, and TV, and this practice doesn’t capture the value of sharing.
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From ChangeThis: "If marketers continue to create campaigns based on thinking that 'men always do this' or 'women always do that,' they are going to fall into a gender trap. In this era of the much more diligent shopper, we just can't make assumptions about how gender influences consumer behavior."
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From ChangeThis: "In order to be powerful, you need to deliver as much force, covering as much distance, in the shortest time possible. Consequently, given a force, if you want to improve the power you need to apply the force over a greater range OR decrease the time needed!
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From ChangeThis: "When we align ourselves with the opinions of others without examination, we are robbing ourselves of the opportunity to analyze our own preferences and desires, to determine our own solutions. We miss the chance to review the criteria others are utilizing, to question their biases and seek our own inspiration. In stunting the development of our own individual perspectives and initiatives, we trap ourselves in lives that appear to be predestined, and deny the possibility of realizing our personal potential."
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"The ChangeThis instructions read: 'If you have a book… please use it only as a jumping-off point from which to isolate a particularly intriguing idea.'
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From ChangeThis: "As a business it's tempting to think of a 'tribe' as a 'customer base.' That's wrong. People aren't part of a tribe simply because they buy a product or service. What qualifies them as a tribe are their connections. Tribes of customers are connected to an idea, each other, products, services, employees, etc.--creating a network of connections to the business as a whole."
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From ChangeThis: Stories move societies forward. They inspire, engage and initiate change through their telling and re-telling. Basically, there are two types of stories: Truth Stories and True Stories."
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From ChangeThis: "In this scrambled up world of work there are no rules and few walls. And that means the key to business success is totally up for negotiation. It's time to rethink the best skills to have in any executive or entrepreneur's toolbox. Forget an MBA from a flash business school, a talent for spreadsheets,
or an aptitude for social networking. Think Juggle!"
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Offering you an opportunity to get "inside the story" of world famous art and culture with expert instructors in their fields. Our programs are detailed explorations into a particular artistic genre or movement aimed at satisfying the curiosity of those who want to develop or enhance their appreciation of the creative mind at work.
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In his new book, Korten argues that the nation faces a monumental economic challenge that goes far beyond anything being discussed in Congress. He writes that now is an opportune moment to move forward an agenda to replace the failed money-serving institutions of our present economy with the institutions of a new economy dedicated to serving life.
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From Emma:
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From Harvard Business: Busy people have two options when they decide how their workdays will go: they can choose to be reactive to urgent demands on their time, or proactive about focusing on what they decide is important. The only way to actually get things done is to mitigate the urgent to work on the important.
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Gina Trapani, former editor of Lifehacker who now runs the inspiring and informative website Smarterware.org, has compiled a list of strategies for the Harvard Business blog on “How to Mitigate the Urgent to Focus on the Important.” She discusses how if a concerted effort isn’t made to set aside time for big-picture items in your day that they easily can be pushed aside by sudden requests and demands.
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The 17th century philosopher Baruch Spinoza was once asked, “How do you figure out what has meaning?” He thought about it for a moment and responded, “That’s a big question…I’ll get back to you in a year.” After one year of considering this weighty question, Spinoza returned to the man and replied, "You can track purpose and meaning by asking the following three questions for thirty days." He then offered this solution.
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The White House Council on Environmental Quality (CEQ) Chair Nancy Sutley announced yesterday that Van Jones – an early green jobs visionary -- will start Monday as Special Advisor for Green Jobs, Enterprise and Innovation at CEQ:
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Toke Mueller